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Category: Business

When Customers Complain

You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot

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5 Behaviors That Build a Company’s Culture

While your company’s slogan, mission statement and office perks may reflect your company culture, it’s the daily practices and behaviors affecting your employees that truly define it. Here are the five most important behaviors that

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